Terms

Booking and boarding

The rest of the trip amount is paid on the day of the trip. Refunds are covered on the cancellation and refund page.

• Bookings cannot be transferred. Only the names given when your booking is confirmed can travel.
• No refund is given for an inclusion that you do not use.
• Your ID is checked before boarding. Nobody boards without a valid government ID.
• The departure time is fixed. Update your status with the Trip Coordinator and report at the pickup point 30 minutes before the scheduled departure.

On the road

• The air conditioning is switched off in the hills. During the trip the driver may also switch it off when needed, for the safety and comfort of travellers on uneven or dangerous roads.
• Drinking and smoking are not allowed during the journey, for the health and safety of fellow passengers.
• We do not tolerate misconduct or indiscipline on our trips. We aim to give every traveller a hassle-free and memorable experience.
• Take care of your luggage and belongings. We are not accountable for missing items.

Delays and changes

• We are not responsible for delays or changes to the programme, or for expenses incurred as a result, in cases such as natural hazards, accidents, vehicle breakdown, weather, landslides, political closures or other unexpected incidents.
• In unforeseen circumstances we may make last-minute changes to your accommodation. Any alternative will be of a similar category or better, and we will tell you promptly.
• On treks we may change the route, accommodation or itinerary at short notice because of weather, local regulations or unforeseen events. Any change will be of similar quality, and we will tell participants promptly.
• Where necessary, we may transfer your booking to another like-minded travel company that provides similar services and experiences.

Health and safety

• Trekking carries risks, including injury, altitude sickness and bad weather. By joining a trek you accept these risks and agree to follow the instructions of our staff at all times.
• We do not provide insurance to cover sickness, accidents, or losses from theft or other causes.